Refund policy

Refund & Return Policy

At Lindo Glow, customer satisfaction is important to us. Due to hygiene and safety reasons, we do not accept returns of opened or used skincare products, and we do not offer general "change of mind" returns.
We will gladly replace or refund your order if:
The product arrives damaged
You receive the wrong item
The product is defective
Your order is lost during delivery

At Lindo Glow, customer satisfaction is important to us. Due to hygiene and safety reasons, we do not accept returns of opened or used skincare products, and we do not offer general "change of mind" returns.

We will gladly replace or refund your order if:

The product arrives damaged

You receive the wrong item

The product is defective

Your order is lost during delivery

To request a refund or replacement:

Please contact us within 7 days of receiving your order at lindoglow.shop@yahoo.com, including:

Your order number

Photos of the product

A description of the issue

We'll review your request and notify you whether it's approved. Approved refunds will be processed to your original payment method within 5–10 business days. Please note it may take additional time for your bank or card provider to post the refund

Non-returnable items: perishable goods, custom or personalized items, sale items, and gift cards.

Exchanges: We currently do not offer direct exchanges. If your item qualifies under the above conditions, we'll process a refund, and you're welcome to place a new order separately.