FAQ

Frequently Asked Questions

How long does shipping take?

Orders typically take 7–15 business days to arrive, depending on your location. South Africa orders may take up to 20 business days.

How do I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use it on our Track My Order page.

Can I return or exchange an item?

We accept refund or replacement requests for damaged, defective, or incorrect items within 7 days of delivery. Please contact us with photos of the issue at lindoglowshop@yahoo.com.

What payment methods do you accept?

We accept major credit/debit cards and other secure payment methods available at checkout.

I haven't received my order — what do I do?

Please contact us at lindoglowshop@yahoo.com and we'll investigate right away.