Frequently Asked Questions
How long does shipping take?
Orders typically take 7–14 business days
How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use it on our Track My Order page.
Can I return or exchange an item?
We accept refund or replacement requests for damaged, defective, or incorrect items within 7 days of delivery. Please contact us with photos of the issue at info@lindoglow.com.
Do you ship internationally?
currently, we only ship within south Africa. We're working on expanding sign up toour newsletter to be the first to know when international shipping becomes available.
Are your products authentic?
Yes, 100%. All our products are sourced directly from authorized suppliers and distributers.
What payment methods do you accept?
We accept major credit/debit cards and other secure payment methods available at checkout.
I haven't received my order — what do I do?
Please contact us at info@lindoglow.com and we'll investigate right away.