Privacy policy

Privacy Policy

Last updated: August 21, 2026
Lindo Glow ("we," "us," "our") operates this online store, which is powered by Shopify. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our store, make a purchase, or otherwise interact with us, in accordance with South Africa's Protection of Personal Information Act (POPIA).
By using our Services, you consent to the collection and use of your information as described here.

Information We Collect
Contact details: name, address, phone number, email
Payment information: processed securely via Shopify's payment systems (we do not store your full card details ourselves)
Order and transaction details: items purchased, order history, returns/exchanges
Communications: messages you send us via email or contact forms
Device and usage information: IP address, browser type, and how you interact with our site (via cookies and similar technology)

How We Use Your Information
To process and fulfil your orders, including arranging delivery
To communicate with you about your order or respond to enquiries
To send you marketing communications, where you've opted in (you may unsubscribe at any time)
To detect and prevent fraud and keep our store secure
To comply with legal obligations under South African law

How We Share Your Information
We only share your information where necessary:
With Shopify and service providers who help us operate the store (payments, hosting, fulfilment, analytics)
With delivery/courier partners to get your order to you
When required by law or to protect our legal rights
We do not sell your personal information to third parties.

Your Rights Under POPIA

You have the right to:

Access the personal information we hold about you

Request correction of inaccurate information

Request deletion of your information, subject to legal retention requirements

Object to direct marketing at any time

Lodge a complaint with the Information Regulator of South Africa if you believe your information has been mishandled

Data Security

We take reasonable steps to protect your information, though no online system can be guaranteed 100% secure.

Retention

We retain your information only as long as necessary to fulfil the purposes described above or as required by law.

Changes to This Policy